The statement was published on 14 April and leaves no doubt: who has a Aquaris E5 or E6 will have to stick with an older version of Android without upgrade security for the 5.1 and much less to version 6, already it was released last year.
“from the beginning we had the belief that we would finish the update. However, during these months, the support provided by the processor manufacturer with regard to this platform was very low. Today, we are in a position in which the intervention of MediaTek is essential in order to correct found errors in these versions the level component of the drivers, but the manufacturer’s SoC informed us that no longer offer support for this platform, “explains the company.
BQ explains that the intervention of Madiatek is essential to resolve errors in drivers, but the company announced that it no longer supports this SoC platform. Because problems can not be solved there will be no new firmware or upgrade.
The Spanish company says that smartphones has therefore decided to publish versions in the state which are now, for those who want to manually install them at its terminals . They will also be published the GPL code so that developers can take advantage of the work that has been developed, but the BQ warns that these are beta versions that can jeopardize the stability of the system.
To make up for the months of waiting over the update, the owners of the Aquaris models can not be upgraded are entitled to a discount of 50 euros valid in Aquaris M5 at M5.5 and M10. The discount can be requested until June 30, 2016 through the website.
The HRC also took the decision to abandon the platform of Mediatek and announces it will invest in Qualcomm, which ensures quick updates, which has been proven with Aquaris E5 4G.
“it’s actually the first time that the HRC is committed to something with their clients, and relying on others, can not meet,” said in a statement. “we deeply regret the situation and we are aware of the impact it has on HRC brand image. Unfortunately it is a situation that we can not overcome, “he added.
The delays in the availability of Android upgrade is not a unique situation. Several brands make their customers wait long months for the Android updates, usually by delays development. If it ever happened to you let your experience in the comments box.
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